Low adoption
Systems are delivered but staff and customers avoid them or work around them.
05 Product & experience design
Research-led design that people adopt and trust.
We combine user research, service design and interface design to create products that are intuitive, accessible and consistent, validated with real users before development begins.
Challenges we solve
Inconsistent experiences
Different teams and vendors produce interfaces that look and behave differently.
Accessibility gaps
Products exclude users with disabilities or limited connectivity.
Deliverables what we deliver
What you get.
Discovery & user research
Interviews, contextual inquiry and journey mapping.
Service design
Service blueprints that connect front-stage experience to back-office process.
UX & UI design
Information architecture, interaction design and high-fidelity interfaces.
Design systems
Reusable components, tokens and guidelines for consistency at scale.
Prototyping & testing
Clickable prototypes validated through usability testing.
Brand & identity
Visual identity and brand guidelines for digital products.
Approach how we engage
How we work with you.
Research
Understand users, context and constraints.
Define
Journeys, blueprints and success measures.
Design
Prototypes iterated through testing.
Deliver
Design system and hand-off to engineering.
Toolkit technologies & frameworks
What we work with.
- Figma
- FigJam
- Design tokens
- WCAG 2.1 AA
- Usability testing
- Service blueprinting
- Journey mapping
- Storybook
FAQ common questions
Questions we are often asked.
Do you design for low-bandwidth contexts?
Yes. We design lightweight, offline-tolerant experiences and test on representative devices and networks.
Can you work with our existing brand?
We extend existing brand guidelines into digital form, or create a new identity where needed.
How do you test designs?
Through moderated usability sessions with real users, before and after build.
Do you only design, or also build?
Both. Our designers work alongside our engineers, so designs are built faithfully.
Explore other services
Let's scope your product & experience design needs.
Request a consultation and a senior consultant will respond within one business day.
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